Privacy Policy

ONEREPAIR cares about the protection, security and privacy of your personal data and the trust you are placing in us.

In this Privacy Policy you will find all the relevant information applicable to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) from which the data comes.

We want you to feel complete confidence in us and to know that your data is safe. This is our commitment regarding your data – we are very serious and attentive in order to protect your privacy: it is our commitment, it is your right.

We present our Privacy Policy so that you are aware of the processing of your personal data, what your rights are and what our security measures are when you browse the website www.onerepair.pt

OneRepair, headquartered at Rua D. António Bento Martins Júnior nº8, Braga, São Vítor with tax identification number 516203789 is the entity responsible for the processing of your personal data and guarantees their treatment in accordance with the provisions of national legislation in force in this matter and in the General Regulation on Data Protection - EU Regulation No. 2016/679 of the European Parliament and of the Council, of 27 April 2016.

We undertake only to collect, store, process, transmit or delete your personal data with transparency and responsibility and only within the scope of the purchase and sale of our products.

What data and information may we need to collect?

Personal data: these are essential data for us to process your order and for us to comply with the laws and regulations applicable to our services, such as: name, address, tax number, email address, telephone contact and payment method data . Refusal to provide this data may make it impossible for us to process and respond to your request. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that we believe may be of interest to you. You can always choose not to receive any or all of these communications sent by us by following the unsubscribe link, or the instructions provided in any email we send or by always contacting us at sales@onerepair.pt.

Customer History: so that we can provide you with personalized information about our products and services, promotional or advertising campaigns, commercial offers and other purposes strictly inherent to ONEREPAIR, by email or other automatic means of communication we need to archive information about your purchased products, transaction dates, support contacts, history of your interactions with ONEREPAIR, as well as other useful metrics so that we can provide you with an excellent service.

Cookies: to provide you with an optimized browsing experience, we use cookies to store useful information for this process, such as your personal preferences. Cookies help us to recognize your preferences and allow us to interact with you. These are small files with a small amount of data that may include an anonymous unique identifier. We use cookies and similar tracking technologies to track activity on our service and retain certain information. The information collected in cookies also allows us to improve our website by providing information on the number and regularity of visits, adapting the website to the user's individual interests, the speed of searches, etc. The management of these permissions for the use of cookies can be configured by you in the settings of the
search you are using, but be careful, if you disable cookies you may not have that great experience that we want you to have when browsing our website.

data controller: means the natural or legal person who (either alone or jointly or in common with other persons) determines the purpose and manner in which any personal information is or is to be processed. For the purposes of this Privacy Policy, we are a Data Controller of your Personal Data.

Automatic collections from websites and social networks: when you are on our website or on our social networks it is as if you were at our house, in our office or even looking at our shop window and our products. We may have access to some information collected automatically (IP address, ISP, your browser, time of visit, the pages you visited on our website, social networks, your location if you authorize it, and other statistics).

How do we use your data?

 – To provide and maintain our service;
 – To notify you about changes to our service;
 – To allow you to participate in all interactive features of our service, where you choose to do so;
 – To provide you with customer support;
 – To gather important analytics or information so that we can improve our service to you;
 – To monitor the use of our service;
 – To detect, prevent and solve technical problems.

With whom do we disclose your data?

 - Financial Institutions;
 – Fraud detection and prevention entities;
 – Providers of technological services;
 – Providers and employees of logistics, transport and delivery services;
 – Service providers related to customer support;
 – Partners and service providers related to marketing and advertising;
 – Judicial, tax and regulatory authorities to comply with legal obligations, upon express request of these authorities.

How long do we keep your personal data?

When using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (such Personal Data).

This information may include (not only, but also): email address, first and last name, telephone number, street address, state, province, zip/postal code, city, such cookies and usage data.

Depending on the purposes for which we collect your data, the retention period may vary.

to manage your registration as user of our website we keep your data during the period in which you are our registered user, that is, for as long as you want to be our user.

to manage your purchase and sale transaction we keep your data for the time necessary until its completion, including possible returns, complaints or claims associated with the purchase of the product or service in particular.

How do we protect your information?

ONEREPAIR adopts security measures to protect your personal data (through data encryption and authentication tools), with the commitment to review the recurrent practices of data collection, storage and processing with the aim of protecting unauthorized access to our systems: your security is our security.

What are your rights when sharing personal data?

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Here at ONEREPAIR we aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

You can always:

 – Request access to your data and all information collected following the operations carried out;
 – Request rectification of personal data;
 – Request the deletion of your personal data, provided that they are unnecessary for the purpose for which they were collected or fulfillment of obligations
legal, as well as the limitation of the purposes of its treatment;
 – Oppose to these being used for marketing and advertising purposes;
 – Request the portability of your data to another entity and its copy;
 – Withdraw, at any time, the consent previously given for the processing of data.

Analyze

We may use service providers to monitor and analyze the use of our service.

 – Google Analytics.
 – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data
collected to track and monitor the use of our service. This data is shared with other Google services. This one can use
data collected to contextualize and personalize ads from your own advertising network.
 – You can highlight the availability of your activity on the Service for Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visit activity.
 – For more information about Google's privacy practices, visit the Google Privacy & Terms webpage 
http://policies.google.com/privacy?hl=pt-BR

To exercise any of your rights, just send us your request.
to sales@onerepair.pt with the respective description of the request.

If you notice any violation in the processing of your data...

… you have the right to lodge a complaint with the respective supervisory authority – the National Data Protection Commission – as well as resort to the legal instances that you deem most appropriate.

This policy can be changed at any time and without notice to visitors/users of our website. If you are aware of this topic, we recommend that you consult this page so that you can find out about the changes that may arise. By browsing www.onerepair.pt you are agreeing to the practices described in our policy.

Contact
If you have any questions about the Privacy Policy, please do not hesitate to contact us at sales@onerepair.pt